End of Lease Cleaning

Whether you are preparing your property for the market or have a rental inspection, we will ensure your property meets high-quality standards before you move out. Covers deep cleaning of Bedrooms, Bathrooms, Kitchen, Laundry and other internal areas such as living rooms and study rooms.

What’s included?

Bathrooms

Deep scrub and clean of toilet including under rim, lid & cistern
Clean mirrors and glass surfaces (including accessible windows)
Clean and dry buff vanity & bench-tops
Clean internal of vanity/cupboards/drawers/medicine cabinet (must be empty & all items removed prior to clean)
Clean, vacuum and mop all tiled floors
Clean all tile surfaces
Clean and dry buff sinks, taps & handles
Clean bathtub
Clean high touch point areas (door handles/light switches/power points)
Clean all soap holders – remove soap scum
Clean light fittings where accessible (including removal of bugs)
Clean exhaust fan
Remove dust from skirting boards
Remove all cobwebs
Clean all door and window frames
All hair and dust removed

Internal Windows

Wipe down of glass surfaces (fly screens must be removed prior to clean)
Wipe down window sills and tracks (where accessible)
Cobweb removal around accessible areas

Kitchen

Degrease, clean down and wipe all bench-top surfaces
Clean and dry buff sinks & taps
Clean interior and exterior of dishwasher (must be empty & all items removed prior to clean)
Full detail of stove top
Full detail of exhaust fan/range hood
Full detail of splash backs
Clean interior and exterior of cupboards including handles (must be empty & all items removed prior to clean)
Clean interior and exterior of drawers – remove all debris / paper etc (must be empty & all items removed prior to clean)
Clean high touch point areas (door handles/ light switches/electrical points)
Clean, vacuum and mop floors
Clean light fittings where accessible (including removal of bugs)
Remove dust from skirting boards
Clean all door and window frames

Laundry

Clean down and wipe all bench-top surfaces
Clean and dry buff sink/tub & taps
Remove dust from skirting boards
Remove all dust and lint
Remove all lint from exhaust fan (ceiling)
Clean, vacuum and mop floors
Clean light fittings where accessible (including removal of bugs)
Clean all door and window frames
Clean high touch point areas (door handles/light switches/electrical points)
Clean interior and exterior of cupboards / shelves / linen press

Oven

Oven cleaned using proper oven cleaner
Internal clean of oven/grill including glass (Glass door will not be dismantled)
All grease/grime and evidence of use is removed
Degrease and clean grill and grill plates
Wipe down and clean front of oven
Clean and degrease all oven trays and racks

Bedrooms / Enterance / Hallways / Lounge / Dining Rooms

Remove dust from skirting boards and picture rails
Clean fixtures (switches/doorbell/door handles/locks)
Remove cobwebs throughout
Clean high touch areas – Door handles/light switches
Clean all light switches and electrical outlets
Remove dust and clean ceiling fans
Clean light fittings where accessible (including removal of bugs)
Cleaning of vents (air conditioning / heater)
Clean all door and window frames
Clean, vacuum & mop all floors

Wardrobes / Cupboards

Clean all shelves and drawers (must be empty & all items removed prior to clean)
Clean all doors / handles
Mirrored / built-in wardrobes – vacuum and clean tracks and frames
Clean all shelves and drawers (all levels) (must be empty & all items removed prior to clean)
Clean all handles and railings
Clean glass surfaces
Remove all cobwebs and dust
Carpet stains and permanent odours

Conditional Inclusions

We will do our best to address the “Extra” items if booked and added to your clean, however your results may vary – we cannot guarantee the removal of the following:

Deep/Permanent Stains
Mould removal
Wall marks

What Extras are Available?

Blind Cleaning - Wipe down and dusting of blinds
Wall Washing - Dusting and wash down of walls
Carpet Steam Cleaning - Professional Carpet Steam cleaning
Fridge Cleaning - Wipe down of accessible surfaces cleaned, floors swept and mopped (must be empty & all items removed prior to clean)
Garage Clean - Wipe down, dust and sweeping of all cobweb removal around accessible areas accessible areas
Separate toilet/Powder Room

Balcony Cleaning - Railings dusted & wiped down, all debris removed, cobwebs removed from brickwork, sliding door glass/frame / tracks cleaned, floors swept and mopped
External Windows - Wipe down of glass surface and cobweb removal around accessible areas (Flyscreens must be removed prior to clean)
Study Room

What's excluded?

Cleaning of ceilings, windows and any other surfaces outside of normal reach
Cleaning of deep/permanent stains, pet messes & pet odours and other heavy soiling
Mould removal
Building material & building rubbish removal
Washing dishes

Lifting heavy items (such as furniture or white goods)
Cleaning or removing of flyscreens
Cleaning or maintenance of outside areas such as patios and gardens
Cleaning of exterior including, walls and windows* (*when External Window cleaning is not booked)

General Cleaning

We restore the cleanliness and appeal of homes by using state of the art cleaning equipment and techniques. Besides, our home cleaners use eco-friendly solutions to remove the stains from the different areas. Also, we complete cleaning residential properties on time with teamwork and coordination.

What’s included?

Living & Other Rooms

Dust and wipe down all surfaces, furniture &electronic devices
Wipe down all tables, cupboard doors, window sills
Clean high touch areas – Door handles/light switches
Clean, vacuum & mop all floors including rugs
Empty and replace all liners of all bins

Kitchen

Clean down and wipe all bench-top surfaces
Clean and dry buff sinks & taps
Clean stove top
Clean external range hood
Clean internal / external microwave
Clean front of oven/grill/fridge/dishwasher
Clean high touch point areas (door handles/light switches)
Clean, vacuum and mop floors
Empty and replace bin liners

Bedroom

Dust and wipe down furniture surfaces
Tidy and straighten beds
Clean high touch point areas - Doorhandles / light switches
Clean, vacuum and mop floors
Empty and replace bin liners

Laundry

Clean down and wipe all bench-top surfaces
Clean and dry buff sink/tub & taps
Clean, vacuum and mop floors
Empty and replace bin liners

Bathrooms

Clean down and wipe all bench-top surfaces
Clean and dry buff sink/tub & taps
Clean, vacuum and mop floors
Empty and replace bin liners

What Extras are Available?

Blind Cleaning - Wipe down and dusting of blinds
Carpet Steam Cleaning - Steam cleaning
Fridge Cleaning - Wipe down of accessible surfaces (must be empty & all items removed prior to clean)
Balcony Cleaning - Dusting, sweeping and mopping of accessible surfaces
Oven Cleaning - Using proper oven cleaner. Wipe down and clean front of oven & internal clean of oven including glass. All grease/grime and evidence of use is removed
Cupboard cleaning - Wipe down of accessible surfaces (must be emptied and all items removed prior to clean)
Pantry - Wipe down of accessible surfaces (must be emptied and all items removed prior to clean) (must be emptied and all items removed prior to clean)

External Windows - Wipe down of glass surface and cobweb removal around accessible areas (Flyscreens must be removed prior to clean)
Garage Clean - Wipe down, dust and sweeping of all accessible areas
After Party Clean - Pack and remove and dispose all rubbish/ bottles (we use your bins and place there cyclable in the appropriate bins). Undertake full internal clean wiping down all surfaces and paying special attention to the higher traffic areas such as the toilet and floors. Leave the place smelling great and clean so you don’t have to worry

What's excluded?

Cleaning of ceilings, windows and any other surfaces outside of normal reach
Cleaning of deep/permanent stains, pet messes & pet odours and other heavy soiling
Mould removal
Building material & building rubbish removal
Washing dishes

Lifting heavy items (such as furniture or white goods)
Cleaning or removing of flyscreens
Cleaning or maintenance of outside areas such as patios and gardens
Cleaning of exterior including, walls and windows* (*when External Window cleaning is not booked)

Terms of Service

General Home Cleaning

New Image general Home cleaning includes clean of the Kitchen, Bathrooms, Laundry, Bedrooms and other internal rooms. Walls, blinds, balconies, carpet steam cleaning, cupboards, pantry and garages are optional extras. Please click here for the full list of inclusions
For all recurring booking cleaning plans, credit card payment will be automatically processed 3 days prior to the commencement of each scheduled booking. Payment must be made three days prior to the commencement of the clean.
Cancellations made with less than 24 hours notice will incur a $35 cancellation fee.
A New Image Cleaning accredited cleaning company will return to a property within 48 hours of a clean to rectify any outstanding cleaning items. Any complaints or issues over this time period will void a reclean.
The booking time is a close estimate and the New Image Cleaning accredited cleaning company will do their very best to accommodate the exact time booked. Unexpected circumstances may incur this time to shift slightly and New Image Cleaning will contact the customer to advise of any changes.

End of Lease Rental Bond Refund Guarantee

The terms and conditions of New Image's cleaning guarantee (Guarantee) that, following an end of lease clean completed by New Image Cleaning (EOL Clean), your lease bond/deposit will be returned based on the cleanliness of the relevant property, are set out below

The Guarantee only applies in respect of those items that are part of the standard cleaning package provided by New Image Cleaning as part of the standard EOL Clean and any agreed extra services required by the client in addition to the selected package.
The Guarantee is subject in all respects to the customer providing evidence (reasonably acceptable to New Image Cleaning) that, following the completion of the EOL Clean by New Image Cleaning, 100% of the bond of the deposit is not returned due to the cleanliness of the relevant property.
The Guarantee is not a financial guarantee. If a client validly makes a claim under the Guarantee following a completed EOL Clean by New Image Cleaning, New Image Cleaning agrees to return to the relevant property to provide further cleaning services, subject to the property manager’s reasonable standards (subject always to these terms and conditions).
The Guarantee is provided on the assumption that the property is in a fair and reasonable condition at the time that the EOL Clean is commenced. Should it be deemed necessary by New Image Cleaning that extra cleaning is required in addition to the initial EOL Clean to clean the property to a reasonably acceptable standard to ensure the return of the bond, then extra cleaning charges shall apply. If these extra cleaning charges are not agreed to the Guarantee shall not apply.
New Image Cleaning will not be responsible for the permanent removal of mould. (Whilst an effort will be made to remove the mould if the service is additionally booked, New Image Cleaning cannot guarantee that the mould will not return).
The Guarantee does not apply to any furniture or moveable property and New Image Cleaning will not clean, nor is it responsible for, any property which is in a broken or damaged state at the commencement of the EOL Clean.
The Guarantee applies in relation to cleaning of the relevant property only.
The Guarantee does not apply in relation to any deduction made by the relevant real estate agent or property manager due to any reason whatsoever other than the cleanliness of the relevant property following completion of the EOL Clean. Further, the Guarantee does not apply in relation to any bond disputes and New Image Cleaning is in no way liable for any costs, expenses or any liability in connection with such dispute.
For real estate agency or property manager booked cleans, the client has 5 days to recall New Image Cleaning to rectify any cleaning that is not to the required standard (as reasonably determined by the Real Estate Agent and client). Following this period, the service provided by New Image Cleaning will be deemed to have been completed satisfactorily and the Guarantee will be immediately cancelled.
For tenant booked services, the customer has 5 days to recall New Image Cleaning to rectify any cleaning that is not to the required standard as reasonably determined by the customer. Following this period, the service provided by a New Image Cleaning accredited cleaning company will be deemed to have been completed satisfactorily and the Guarantee will be immediately cancelled.
The Guarantee is null and void if, after completion of the EOL Clean, any person (other than the real estate agent or property manager undertaking the inspection) enters the site. Any further cleaning will result in extra charges payable to New Image Cleaning.
The Guarantee is null and void if any rubbish, tenants property, or removable items are left in the property after the EOL Clean has been completed.
By engaging New Image Cleaning to provide an EOL Clean, the customer agrees that the Rental Bond Refund Guarantee is subject in all respect to the above terms and conditions.
New Image Cleaning will not be responsible for compensation or refund to any party whereby the real estate agent, property manager or customer engages an alternate contractor or cleaner to rectify any work New Image Cleaning previously undertook.

End of Lease Cleaning

New Image Cleaning Bond cleaning includes full clean of the Kitchen (including oven), Bathrooms, Laundry, Bedrooms and other internal rooms. Also included is Cupboards, Pantry, Doors, Floors, Internal windows (including window sills and tracks where accessible), and skirting boards. Walls, blinds, balconies, carpet steam cleaning and garages are optional extras.
Our Bond Cleaning guarantee ensures that New Image Cleaning will return free of charge to rectify any outstanding issues based on our bond cleaning inclusions (please click here for the full list of our bond back guarantee terms and conditions)
New Image Cleaning will return to a property within 5 days of a clean to rectify any outstanding items. Any complaints or issues over this time period will void the bond back guarantee. New Image Cleaning require a period of 48 hours in which to organise a cleaner to return to the property. Unrestricted access to the property will be required.
Payment must be made three days prior to the commencement of the clean.
The booking time is a close estimate and the New Image Cleaning accredited cleaning company will do their very best to accommodate the exact time booked. Unexpected circumstances may incur this time to shift slightly and New Image Cleaning will contact the customer to advise of any changes. Parking, key collection changes and rescheduling of bookings may attract an additional fee where necessary.
Once the final invoice is received on day of the clean, the customer is required to make payment before the job commences. Once we have sent the invoice, New Image Cleaning is authorized to collect the payment using the same card that was used by the customer during the booking process, 30 minutes after the invoice has been sent.
Cancellations made with less than 24 hours notice will incur a $35 cancellation fee.